About Us

Creating Community

Dynamic Communities creates technology-centric communities to exchange ideas on how to best maximize industry knowledge through user-produced education, enriched networking, and conferences attendance.

Our Mission

Our passion lies in the opportunity to engage individuals and organizations around a common software solution through value-added networking and knowledge sharing to be a driving force behind business growth.

Our Value

With each new member, the value of the community and the shared knowledge base grows—increasing the learning and education for all who are engaged.

Exchange
Knowledge

Explore
Solutions

Expand Connections

Exhibit Leadership

Experience Success

Exchange Knowledge

Industry- and role-based training, available on-demand and in live formats to increase your product knowledge

Online collaboration through the Open Forum to ask questions and receive answers from other experts

In-person networking through monthly Chapter meetings

At local Chapter meetings through educational sessions and engagement

Explore Solutions

Resolve system challenges quickly using the knowledge of other experienced users and implement solutions in real-time

Find third-party providers via the Partner Directory to complement your software solution

Expand Connections

Gain access to other diverse organizations and like-minded individuals through the thousands of members who participate through the Member Directory

Connect with others who live or work near you, or those in similar industries to share ideas and industry trends at in-person events or conferences

Exhibit Leadership

Expand your professional development with the many volunteer opportunities available

Accelerate your leadership skills by Presenting, Instructing, Serving, or Writing through the community

Experience Success

Create super users by training and developing staff to help eliminate system challenges and downtime

Maximize the investment of your product implementation with ongoing community support, staff training, and expert counsel

Open Positions

Customer Service Manager

The Customer Service Manager's role is to direct and oversee the organization's customer service operations that enhances customer relationships and meets organizational and operational objectives.

Primary Responsibilities

Recruits, interviews, hires, and trains management and professional-level staff in the department
Oversees the schedules and responsibilities of staff in the department
Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
Establishes performance metrics for customer service representatives
Establishes service levels and requirements for the department
Develops and implements methods to record, assess, and analyze customer feedback
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention
Handle complex and escalated issues
Identify and implement strategies to improve quality of service, productivity, and profitability
Liaise with management to support and implement growth strategies
Coordinate and manage customer service projects and initiatives
Acts as a liaison between the customer service department and other departments in the company

Required Skills/Abilities

Ability to adapt within a fast-paced and constantly changing environment
Excellent time management skills with the proven ability to meet deadlines
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to maintain calm under pressure and handle difficult conversations
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite
Familiarity with e-commerce solutions and event management systems preferred

Education/Experience

Bachelor's degree required
At least five years of related experience required, with prior management experience in a call center environment preferred
In depth knowledge of customer service principles and practices
In depth knowledge of customer service software, databases and CRM tools

Work from our Fargo office; remote candidates will be considered. This is a full-time position including benefits (health insurance, dental insurance, vision insurance, FSA, disability, IRA, flexible time off). Interested candidates should apply via email.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Lead Web Developer

The primary role of the Lead Web Developer is to deliver a relevant customer experience that drives tangible business results and reinforces the company's value proposition through the company's website. This role requires in-depth technical knowledge, and the ability to effectively work with internal/external stakeholders to capture business requirements for our website.

Primary Responsibilities

Recruits, interviews, hires, and trains management and professional-level staff in the department
Oversees the schedules and responsibilities of staff on the team
Ability to write efficient code
Work closely with web designers and programmers to produce the website
Engage in constant communication with other colleagues in the business to develop and deploy their content – and ensure there is a clear establishment of what can be created within what timeframe
Identify, troubleshoot, and resolve site and application issues; recommend and implement preventive measures to avoid future problems
Establish and maintain an intuitive user-experience, ensure a design that supports the brand and drives production to bring the strategy to life
Collaborate with web design and content staff to monitor and improve search engine optimization (SEO) results for company's sites

Required Skills/Abilities

Excellent verbal and written communication skills with ability to communicate technical concepts in an understandable and concise way
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Excellent time management skills with the proven ability to work on multiple projects and stay within scope, schedule, cost, and quality specifications
Thorough functional knowledge and coding experience
Fluency with markup and programming languages including HTML5, XML, Java, CSS, as well as WordPress
Basic knowledge of Search Engine Optimization, Google Tag Manager, and other analytic tracking software

Education/Experience

Bachelor's degree required, preferably in Computer Science, Management Information Systems, or related field
At least five years of related experience required, with at least two years of prior management experience
Technical certifications, certificate programs, and/or higher-level training are highly desired

Internship Program

We are always looking for great interns! Areas include systems (data, CRM, website), events, marketing, and content/education teams. Interns will work 15+ hours/wk out of our Fargo office. In addition to learning about their area of study, interns will learn about working in a business environment and how to collaborate across teams.

Current Openings

Education Intern

Support the academy team in the management of all training-related events, classes, exams and programs to ensure they are extremely well-organized and executed. Tasks range from content editing, marketing content review, hosting and monitoring of training courses and customer support.

Sponsor Fulfillment Intern

Ensure sponsors receive excellent customer service and completely fulfill sponsor benefits purchased from Dynamics Communities.

If you are interested in applying for a career with Dynamic Communities,

please send your resume to Shera with HR at:

careers@dynamiccommunities.com

We are always interested in talking to motivated individuals! If you are interested in a career with Dynamic Communities but don't see one listed here, please email your resume to careers@dynamiccommunities.com.

Dynamic Communities is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, age, national origin, ethnic, background, disability or any other characteristic protected by law.

Join The Team

Are you motivated, dependable, and dedicated to exceptional service and constant improvement? Are you looking for a career at a fun, flexible, and growing company where you will feel challenged in your career? Dynamic Communities is the place for you!